Shipping and delivery
We are proud to offer international shipping services that currently operate in over 40 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 40 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of arrocart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
V***t –
as pictured feels durable the bristles are flexible silicone or similar
C***y –
Very satisfied with my purchase, I arrive in a month and the accuracy with the images is perfect. Very useful for bathing my puppy, thank you very much
N***s –
Exact description, brush with pretty soft silicone bristles. I haven’t tried it yet but it looks really good. Recommended at 100%.
В***a –
Excellent thing was packed in a box. Came in a month, thank you.
***z –
I haven’t tried it in a bathroom yet, but I ‘ve checked that the system works well and it doesn’t lose water. Happy
T***l –
Perfect, the brush works very well, it is of good quality and makes it quite easy to bathe my pets. The dogs are very happy since bath time is shorter because rinsing is quite easy, hehe. Besides not the product is very nice and the colors quite nice insight. The product was packed correctly and I arrive in perfect condition at my hands, shipping time was pretty fast and efficient.
B***a –
It is equal to what it looks like in the photo, it is in good condition and of good quality.
C***n –
Brush compatible with description looks reliable product
Ю***a –
We need to get close to washing the dog with this thing.
G***a –
Same as the photo
A***y –
Fab. Can’t wait to try
А***a –
The order came very quickly, the packing is good. Thanks, I recommend it.
R***a –
It’s super cool! I love it! It’s just as described in the ad. Arrived in perfect condition in Spain. I recommend Thank you very much!
***z –
Very good though the plastic a little hard